Find the content or service you bought

After buying something through Planoly Creator Store, you receive a confirmation email with a link to access your content or service.

Open your purchase

1. Find the confirmation email you received after your purchase. It contains a secure access link, also called a magic link.
2. Select the link in the email to view and access your purchase.

From that page you can:

• View your purchased content or service
• Check your purchase history
• Track the status of requests, such as Q&As that are pending or declined

Using more than one device

You can access your purchased content on any device using the access link sent to your email.

If you did not get an email

• Check your spam or junk folder
• Make sure the email address entered at checkout was correct

If you still cannot find your purchase, contact our support team at help@planoly.com.

Sharing what you bought

Sharing purchased content depends on the creator's copyright and licensing terms. In most cases, sharing copyrighted material without permission is not allowed.

Trouble opening your content

If you are having trouble accessing your purchased content, contact our support team at help@planoly.com.

Questions about your order, a session, or a refund

Creators on Creator Store run their own businesses, and your purchase was made directly with the creator. The creator is responsible for delivering what you bought, scheduling or rescheduling sessions, and handling refunds, so they're always the first person to contact about your order.

1. Contact the creator using the email address on their store or in your confirmation email.
2. If you don't hear back within 5 business days, contact your bank or card provider. They can review the charge with you and walk you through your options.

Planoly provides the platform creators use to sell, so we're not able to issue refunds or reschedule sessions on a creator's behalf. If you believe a creator is violating our policies, you can report the account.